Alexa Wyze Skill for Europe, Asia, Australia, other non-US areas

I think Wyze and Amazon are going on a trade law conflict here, since Alexa is Amazon tech/product and Amazon is international company so its fine for them to market it internationaly, but for Wyze which is not yet international company, I think Wyze is just being careful to comply with the US trade law. I just hope that Wyze will achieve internationalization soon so as to solve this problem and all of us non-US customer will benefit of the Alexa feature.

After the integration with Google Assistant I understand less the wyze decision to restrict alexa’s skill for international users. It makes no sense this decision.

I agree.
This will push people to use Google home hub.

Amazon US has contacted me. They rules and laws don’t apply to them.

Wyze skill for Australia

I brought Wyze camera recently from Amazon. I realised the Wyze skill not available in Australia. What a shame. I am very disappointed. I hope Wyze will create one as soon as possible.

Thanks

Hello @WyzeGwendolyn !

I’m from Spain, and I’ve been watching Wyze from the distance for a long time.
A long time ago I considered installing some “smart” things (cameras, sensors, bulbs, etc.) on my house, but I gave up on the idea because I didn’t really find something that really appealed to me. And your products were the ones that really appealed, but I found myself kind of disappointed when I discovered that you didn’t market anything internationally (Amazon does but it’s not the same price).

I just want to say that if you upgraded the marketing and service internationally, it would be like the greatest hit on “smartification”.
Here in Spain most people don’t take a step towards “smart things” because the price tag is too steep and they don’t really want to take that amount of risk. But if your products arrived here at a price tag equal (or very similar) to that on the US, I can assure you that A LOT of people would start buying, installing and using these type of things, and the skepticism that lingers over here around “smart stuff” would start to fade.

Thank you! And keep up with the work!

PS: Be kind if you find any error related to grammar or language, crearly it’s not my main language :smiley:

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Amazon Mexico sells the cameras directly listing Alexa Support! How can you say you are not an international company? I was a huge fan buying cameras for family and friends and all the broken promises are so disappointing! I have to take it back and discourage buying from you. We are next to the US! USA infrastructure should be enough to comply with latency standards. It is not that you can’t, it is simply that you don’t want to but you keep the customer being fooled because we buy.

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The fault is with Amazon. They are selling the camera outside the US in noncompliance with Wyze’s instruction and permission. More info on this is in the posts earlier in this thread.

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Hi Loki! That is ridiculous, if Amazon is selling my product without my permission, then I stop selling to Amazon internationally and that’s it, you can do something about it but prefer not to.

El El mié, 14 de agosto de 2019 a la(s) 21:28, Loki via Wyze Community wyze@discoursemail.com escribió:

WYZE is selling to Amazon US and Amazon is then in turn selling the product anywhere they want against what WYZE says. Yes they could pull all product from Amazon but that is a very hard choice due to the reach of Amazon.

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Sorry you are wrong on this 100%.

Now that the European Commission is looking in to this. Amazon US emailed me this.

" understand that your query is regarding the Wyza pro cam issue.

I apologize for the inconvenience caused to you in this.

I have checked the conversation which you had previously with my colleagues about the Wyze pro cam issue.

To make things right I have raised a ticket to the team to update the product details on the website about the usage according to region.

Case ID: 04071*****

Product descriptions are provided by the product manufactures, I have forwarded this to the concerned teams to make changes as per the law.

Allow us some time to get an update about the product details. We surely do not want our customer’s to face any issue with Amazon or its devices.

Please allow us sometime for our team to check for this and update it on the website.

If you have further queries, please write back to this email and we will gladly assist you."

So the blame game begins!
I see a few Billion dollars coming to the EU sooner or later.

What we know is that the wyze skill works anywhere in the world if you change your location to the US.
Since amazon won’t ever do this and companies\sellers make up strange reasons why the skill won’t work.

Some one in the EU will bring out the same cameras.
In fact it’s already happened.

The wyze smart cam is called " Neos SmartCam" in the UK.
And it works with alexa and fire TV.

@oviazcan… I want to clarify that I am not a Wyze employee. I am a fellow user who volunteers to help moderate the forum.

That said, Wyze has in fact told Amazon to stop selling the cameras outside the US. Amazon will not comply. As @Jason21271 says, Wyze could pull their products from Amazon completely, but that would not be a good move for them.

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@deuse… If Amazon is using the same product description that Wyze provides everywhere, then perhaps Wyze could add a note to the description where it says “works with Alexa” to include “only in the US”. That might solve the description issue if Amazon is propagating the same description worldwide.

I’ll pass that along to Wyze so they can consider.

Ok Loki, I can understand it is not a good move for sales objectives in the short run, but the brand value is plummeting radically in international terms. What the international clients really want is to have the skill activated and I don’t think is too much to ask. Cloud and server scalability is a must have for startups like Wyze and server latency internationally is something that can be activated with a switch if it was planned correctly since the beginning.

El El jue, 15 de agosto de 2019 a la(s) 7:45, Loki via Wyze Community wyze@discoursemail.com escribió:

Interesting reading, for sure.

I just got a pack of the new bulbs in the uk and was a little dismayed to learn they don’t work with Alexa here.

Surely this is just a case of enabling this worldwide. Or is there a charge for this from Amazon or some other licensing reason why this can’t be done yet?

In any case, I love your guys kit. But please make it work properly in the uk :uk:

Thanks

The only thing that fits the picture is that Wyze will have to pay Amazon for letting everyone world wide use the Wyze skill.

I can’t think of any other reason.

Thoughts?

Let me explain a little bit how things works behind the scene from a technical point of view so that hopefully you can better understand why this is not working and the challenge that we have associated. I will omit completely the fact that Wyze is officially only supported in the USA.

Here are a few grounding facts:

  • Wyze operates, at this point, a single cloud based entirely in the USA. We do not have any server located outside the USA. A location where all the services/servers are located are generally referred as a stack.
  • Wyze Partners are serving Wyze requests through servers in North America.
  • All Wyze devices have in their firmware that they need to talk to the North American stack.
  • Alexa is available in multiple countries including, but not limited to, USA, Canada, Japan, UK, France, India…
  • Alexa servers for USA, Canada and Japan are in the USA. Servers for UK, France and India are based in in Ireland.
  • Alexa requires in order to get the WWA (Work with Alexa) certification that the latency of all operations be within a certain range.

Having those facts established. Let’s see what they translate into…

Based on the location of the Alexa device, each time a user is asking Alexa to do something, the requests is going straight to the servers that are associated with those countries. The devices know exactly which server to use because the firmware is specific to the country.
So first, we would have to deploy a skill for every server location that Alexa is supporting. This is not something that we are supporting for the moment and would need to change our deployments to account for that.
Then the skill, based on the current implementation, would have to make calls directly to the US. The problem is we know that the latency is too high to get the official Works With Alexa certification.
The only solution is for Wyze to duplicate all our servers from the US stacks into the European stacks and any other place where Alexa is available.
But now that we have all the servers duplicated, then we also have to go change all the firmwares and software (mobile app) to be aware of those servers and being able to select automatically the proper server sets based on the location the device is in. We also have to align all our partners to make sure that the traffic for them is also contained within a specific region.

This is overall increasing the complexity of the infrastructure, the complexity of the development, the complexity of the deployments, the complexity of quality control to make sure that we don’t have regional variation.
We can handle complexity, it means slowing down the pace at which we are releasing new features but it also means a significant increase in costs and we can’t justify that cost today to just enable Alexa (or Google Home) for non North American countries.

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Thanks for this info. This is really interesting to learn and having these facts has explained things fully.

I may as well tell you that I work for a UK telecoms company and we have 30+ data centres in the UK. So let me know if I can help at all.

Thanks again.

Dave

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Thank you for replying to this. It speaks well of your company not to ignore our frustration.

I do believe that the increased complexity and cost would be offset by the increase in volume, that allows for reduced raw material cost by using economies of scale. But who am I to tell you how to run your business?

At least please make sure Amazon modifies the description internationally, there is a formal process for that. Nevertheless, It is still too frustrating to know that you don’t even have it in your roadmap. If this is the case for Alexa I won’t even dare to ask for Homekit support!

Don’t mind my rant! I am just too disappointed because I thought your company would revolutionize our tech culture globally, not just in the USA.

PS. My personal VPN service has less latency when connecting to USA servers than Mexican servers, which are just a few blocks away from me. Maybe you could try to deploy the service in Mexico through USA servers?

Great reply! but, I’m using wyze cam v2 with google assistant and just work great here in Spain ( Europe).

Try something simple, translate the skill for all Alexa’s skills store and publish it, it will work for sure using US servers.

Thank you for you great work, I really like your devices and concept. Long time testing cams and I must say yours is one of the best.

Yeah, I would rather have a little lag than no voice control!

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