As a heads up, this is the Ask the Community section. Our support people don’t usually go here but here’s a link for getting in contact with them:
https://support.wyzecam.com/hc/en-us/requests/new
That said, WyzeAnjel is one of our support people and did ask for people to contact us so that we have more data to work with. Here’s the information that I have on this:
Starting 1/22, connection time for Alexa devices began to increase causing widespread connectivity issues. A temporary fix was put in place and as of 1/30 most users should not be affected anymore. Some users may experience slow connectivity or the inability to connect to their camera from an Alexa device on the first try. We are working with Alexa/AWS to fully resolve this issue ASAP.
Temp workaround: If a customer is unable to connect to their camera from an Alexa device they may need to attempt 2-3 additional times to connect. This is caused by the slowed connectivity timing the connection out.
If any of you are still having trouble with this, please let us know. This will be a server side fix so you will not need an update and once the issue is resolved the fix should be available for everyone without further action on the customer’s part.