Alexa intermittent connection problems

wyze-cam-pan

#1

I recently installed the WyzeCam Pan camera. I’ve got some issues with it:

  1. On occasion, when I ask Alexa to show the camera, she will respond with "Hmmm, the camera is not responding" even though I can see the live stream from my Android app. If I ask later, she may show it correctly.
  2. The Android app seems to be very slow in performance. At times, it may appear to be hung. But, waiting for several seconds (30-45?), it usually responds.

#2

I find it hard to believe that I’m the only user with the ‘camera is not responding’ problem.

Anyone…?


#3

I was having that sort of issue, I added a set of WIFI Extenders to my LAN and all issues evaporated instantly… What is the WIFI level on the failing camera? SETTINGS>DEVICE INFO> will show you.


#4

Thanks for the reply. I already using an Eero mesh network. The Device info states that the signal is 100%. As I stated, the problem is intermittent which leads me to believe that the camera is busy doing some other task.


#5

This happens 90% of the time for me too!! Very frustrating… all other devices work great and the camera is in same room as router!! So is Alexa… 600megs a second internet … it is the camera / alexa communication problem… but what is the fix? I keep unplugging and plugging it back up… it works for a day… back to your exact Alexa error… and same here… can access it via app just fine


#6

Anybody have a fix for this? I have a fire Tablet HD that I have in Show Mode, that I bought specifically to work with my Wyze Cam, well… it worked the very first time and after that it’s been nothing but “hmmm I’m having a problem connecting to your camera”…
I’ve unenabled, re enabled the skill, restarted the tablet, restarted the camera, done both, unenabled and restarted the tablet and then re enabled, everything I could possibly do on my end and nothing. is working now going on two days…