Until very recently, I could use my Wyze cameras to “filter” motion detection to specifically Person Detection only. This made it so I could have the lights in my office turn on ONLY when a person is detected, vs. our cats which don’t count for “pet immune” motion detectors because they jump into chairs and on top of tables etc.
Now when I go into Alexa to set up any routine for Wyze, it basically just blanks out. I have to cancel the request or the app itself crashes. Granted, the routine I have set up still works, but I can’t set up any new ones based on the same criteria. Is anyone else having this issue?
I tried disabling and re-enabling the Wyze Skill as well as deleting and re-downloading the Alexa app.
Steps to recreate issue:
(I’m on iOS 15.4.1, iPhone 12 Pro Max) Alexa ->More->Routines->±>under When this happens, use: Smart Home and choose any of your Wyze Cameras. If what’s happening to me happens to you, the screen will blank and nothing will happen. I’ve even waited a few mins. You can touch cancel or another button to get out of there.
Additional info: Does NOT affect routine build for Wyze Contact Sensors, Wyze Motion Sensors, other brands of IoT hardware linked skills, or Echo devices. It ALSO does not affect Alexa Routine Build for my VDBv1 Doorbell cam
The lockup only occurs when I select Wyze Cam V3 or PanCam V1 (don’t have others to test).
Hey thanks for the super helpful reply. I’m not sure how I missed that thread. I haven’t quite mastered the search function on here. I think I’ll pass with him this time around. If i want any further guideline we will contact you here https://forums.wyzecam.com/t/alexa-integration-issue/226593-teatime
If i have any further guidelines then i contact here.
I have been checking this daily and have not gotten back a response from Wyze or my Amazon Support ticket at this time.
Where I am more so awaiting Amazon’s response.
Just for awareness. I am a Wyze product user myself and not a Wyze employee, but a community volunteer and have no additional insight to the issue other than what I get in response to the normal support channels.