24/7 Professional Monitoring Meets Your Wyze Home - 12/8/20

With Wyze Home Monitoring you can protect the people and stuff you love for only $4.99 a month. No long-term contracts. Cancel anytime.

Preorder available now at https://wyze.com/home-security-monitoring!

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The annual amount is a no-brainer (compared to the monthly).

  • $60 total for the whole year upfront with free core starter kit. VS:
  • $55 for the core starter kit + first month of HMS.

(But if you start with the monthly option and later switch to the annual plan, they will refund the price of the Starter Core Kit, so it’s not a big risk)

OTHER THINGS WORTH KNOWING:

  • Shipping date unknown, Early 2021, probably mid-February.
  • 30-day return & refund policy, even if you buy the yearly option (from date of shipping)
  • They are also launching their new Version 2 contact and motion sensors (v1’s are no longer offered), but for now, to order extra sensor (motion or contact) devices you have to have the HMS core starter kit and the monitoring service subscription. “If you try to remove the Wyze Home Monitoring service or Core Starter Kit from your cart, your cart will clear and you will have to start over again.” These V2 sensors are roughly twice the size of the V1 sensors, but will use AAA batteries (& still not water resistant). Wyze said the Sensors will be available separately to everyone later, but there is no ETA on that yet.
  • You cannot use multiple Hubs at this time (updated clarification from Wyze)
  • The hub will have backup storage for events, and logs in the future (not at launch); but will NOT allow storing video footage to the hub (per Wyze Gwendolyn below)
  • Can’t be shared with a spouse or others at launch, but they will “support role-based sharing” in the future, which is “sharing between family members and such. It’s the ability to set individual codes.” (so it will be somewhat different/better from the current sharing offered for other devices so far).* [*]Sensor events keep working (logging) without power, and the siren and keypad will work too:

Although we don’t support cellular backup, the Sense Hub has a battery backup in the case of a power outage. If your internet connection drops, Wyze Home Monitoring Service will still work locally.

  • You do have to specifically select a cam to be a security cam or not (you can have some as a security cam and some not). Limited to 5 cams total for now (the rest will still work, but won’t be part of the HMS section). 5 cam limit is to ensure the bandwidth is not overloaded when streaming too many cams simultaneously (may change this).
  • Lock and Video Doorbell will be integrated soon after launch, but not immediately.
  • The v1 sensors are compatible with the standalone hub but NOT with the monitoring service. (so they’ll still work as sensors in the Wyze App but won’t trigger as security system alerts or trigger the alarm)
  • You cannot set schedules for notifications from the system. It’s only based on whether you set it to either disarmed, home, or away mode.
  • You can do Self-monitoring: There is a “Test Mode” that allows you to “practice” using the system without Noonlight being alerted and risking false alarm dispatch calls (some cities fine for this), but everything else working normally. Wyze confirmed that you can leave the system in “Test Mode” indefinitely, and then if there is a real problem you can hit the emergency button (on the keypad or the app) to call dispatch. Problem solved, no false alarm fees or problems as happens with other companies, or if you just want to do all the monitoring yourself (but you must still pay the subscription for access to the rest of the HMS specific features)
  • HMS Includes 1 Cam Plus license (total sound & motion captured events stored on the cloud for 14 days, person detection, pet, package, & vehicle detection, and even facial recognition of specific individuals [everything besides Person detection is in beta testing currently, which I am using and can verify they work].
  • “Security cam” events cannot trigger the alarm, only sensors can do that. Cams can trigger an “alert.”
  • Move sensors out of the HMS system if you don’t want them triggering alarms
  • They are adding leak sensors and temperature sensors next year, and should be adding other things too.
  • Doesn’t have “Cellular backup” but you could rig your own if you’re desperate for it, see below:
    24/7 Professional Monitoring Meets Your Wyze Home - 12/8/20
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@WyzeGwendolyn
?'s not yet clarified in the FAQ’s:

  • Will the new sensors actually show the exact time open and closed? (the V1’s only show HH:MM opened and then a rounded time open (so it if was open for 1hr 25 min it will round off and say 1 hour, so you never know exactly when it actually closed, or if open for many hours, it will round off at 1 day and you then have no idea what time it closed) which makes it hard to find that time on video).

  • Are V1 sensors compatible with the new hub or not? The AMA said they were, and the HMS page originally said they were, but the FAQ’s say they are not. Does this just mean V1’s will connect to the hub, but can’t count as an HMS device in the monitoring tab?

  • Can we run on “Test Mode” indefinitely to have everything work as normal except for alerting Noonlight for everything? Then if something does happen, the Alerts/Alarms still happen and inform us, then if it is important we can manually hit the emergency button to call dispatch? (Then we never have to worry about false alarm fees).

  • Will the Hub eventually be able to store Camera footage? Also how much memory can the hub support (is it an SD card, built in, or external capable)?
    (The FAQ “Will the Hub have backup storage for camera feeds, events, and logs?” only said “we plan to support backup storage for sensor events and logs in the future.” but it did not actually answer yes or no if Camera footage was possibly going to be able to be stored eventually)

  • What exactly does “role-based sharing” mean? It says you will support this in the future.

  • FAQ’s say HMS will still work locally if power goes out. Is that JUST for logging the sensors, or will the alarm/siren still work too? Will you be adding support for anything else to be able to work with the hub locally in the future?

  • For everyone else: When will the V2 sensors be available to non-HMS subscribed customers now that you are not selling V1 sensors anymore (some people need more of these, but you aren’t selling any)?

  • Can we have multiple hubs running simultaneously (ie: one upstairs and downstairs, or back and front)?

  • Can we have multiple keypads (front entrance, back entrance, garage entrance)? (EDIT: YES, answered by availability to order them)

  • Will the HMS keypad and/or Wyze Lock Keypad eventually be able to work with the other system (HMS keypads open the lock, or lock keypad disarm the HMS)?

  • Are any of the V2 sensors water resisttant for monitoring around the outside of the house? Do they have an IPxx rating?

  • Can the keypad be used as a motion sensor since it has the capability (FAQ says it will light up and prompt for input when it senses motion)?

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@WyzeGwendolyn will the sensor kit be available for purchase without the monitoring service? Could this be used as a self-monitored system?

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I believe you are on target with this one. I think they will be able to connect to the hub so that you can use them (not 100% on that @WyzeGwendolyn will have to chime in) but they are not useable as part of the HMS.

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^this

I just want the new sensors to replace the old ones, and a hub that doesn’t require old non-v3 cameras as I phase those out. I don’t need anything beyond that. (ie. i don’t need noonlight snooping in on my devices.) i literally only use the sensors to make it turn on lights and stuff. not really for security.

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EDIT: This appears to have been a local browser cache problem, found my previous order in the cart after logging in through a different browser, and was able to complete my order

(Checkout is not working. Please fix…trying to place a $232 order here… :smiley: ) Correction: $246.76 (forgot I wanted a second keypad too)

@carverofchoice I will let them know

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Checkout worked for me. Not a $232 order though :slight_smile:

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Same here, i have been waiting for the sensors to be available again, i need to order 3 sets but dont need monitoring @WyzeGwendolyn will these work like the originals if we dont want monitoring???

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EDIT: This appears to have been a local browser cache problem, found my previous order in the cart after logging in through a different browser, and was able to complete my order

Thanks, when I select everything and click the blue “Checkout” button it goes from this:

image
To this:
image

And just sits frozen like that.

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What a joke the sensors available only with a subscription?? I’m so done with wyze. After all my sensor suddenly died I was expecting to replace them waited for the new version and this is what the bring to the table?

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Okay, figured it out. Logged into a different browser, found it had my 10am order saved in checkout already from when they took the launch back offline, when it restored it was still in there (but not showing in the checkout on my primary browser, so I tried ordering again, and it spazzed out. Logging into the new browser showed it was already there with the codes applied and everything. Interesting. Maybe a Cache issue because of the offline then back up again or something.

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I see the Wyze cameras are shown all over the add as a big part of security (cameras in every room, etc). Maybe this will cut down on all the arguments we’ve had here when folks complained about reliability that they aren’t security cameras. :grinning:

Very good price for the service, by the way. But I really only want a way to use my sensors, either the old ones or the new ones since the V3 can’t use the bridge.

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Thank you for letting us know

1 Like

@carverofchoice

  • Will the new sensors actually show the exact time open and closed? (the V1’s only show HH:MM opened and then a rounded time open (so it if was open for 1hr 25 min it will round off and say 1 hour, so you never know exactly when it actually closed, or if open for many hours, it will round off at 1 day and you then have no idea what time it closed) which makes it hard to find that time on video).

Yes, the new sensors will show this in the Monitoring tab.

  • Are V1 sensors compatible with the new hub or not? The AMA said they were, and the HMS page originally said they were, but the FAQ’s say they are not. Does this just mean V1’s will connect to the hub, but can’t count as an HMS device in the monitoring tab?

The v1 sensors are compatible with the standalone hub but NOT with the monitoring service.

  • Can we run on “Test Mode” indefinitely to have everything work as normal except for alerting Noonlight for everything? Then if something does happen, the Alerts/Alarms still happen and inform us, then if it is important we can manually hit the emergency button to call dispatch? (Then we never have to worry about false alarm fees).

Technically, yes! And I enjoyed the face of the person I asked this question. :joy:

  • Will the Hub eventually be able to store Camera footage? Also how much memory can the hub support (is it an SD card, built in, or external capable)?
    (The FAQ “Will the Hub have backup storage for camera feeds, events, and logs?” only said “we plan to support backup storage for sensor events and logs in the future.” but it did not actually answer yes or no if Camera footage was possibly going to be able to be stored eventually)

No, the Hub will not be able to do that.

  • What exactly does “role-based sharing” mean? It says you will support this in the future.

It’s sharing between family members and such. It’s the ability to set individual codes.

  • FAQ’s say HMS will still work locally if power goes out. Is that JUST for logging the sensors, or will the alarm/siren still work too? Will you be adding support for anything else to be able to work with the hub locally in the future?

The local siren will also work. I can’t promise the ability for other things to work locally with the hub later.

  • For everyone else: When will the V2 sensors be available to non-HMS subscribed customers now that you are not selling V1 sensors anymore (some people need more of these, but you aren’t selling any)?

The v2 sensors will be available later but I don’t have an ETA for that yet.

  • Can we have multiple hubs running simultaneously (ie: one upstairs and downstairs, or back and front)?

No, you cannot use multiple Hubs in one location at this time.

  • Can we have multiple keypads (front entrance, back entrance, garage entrance)? (EDIT: YES, answered by availability to order them)

Yes, you can have multiple keypads. :slight_smile:

  • Will the HMS keypad and/or Wyze Lock Keypad eventually be able to work with the other system (HMS keypads open the lock, or lock keypad disarm the HMS)?

Not at this time but I shared it with the team!

  • Are any of the V2 sensors water resisttant for monitoring around the outside of the house? Do they have an IPxx rating?

No, these are intended for indoor use only.

  • Can the keypad be used as a motion sensor since it has the capability (FAQ says it will light up and prompt for input when it senses motion)?

No, that’s just for convenience. There’s a hardware limitation there.

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@Brlepage, @steve4335, and @wander3_16, the sensor kit will be available for purchase separately later but I don’t have an ETA for that yet. You can use the hardware without the monitoring.

I’m sharing the interest in standalone sensor purchases! :slight_smile:

@raym64, we are moving to being able to use Wyze hardware for security with these additional features. :slight_smile:

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The size of the new sensors is a bummer. I really liked the size of the sense v1. I know they have a AAA battery now but would rather have the smaller battery and smaller footprint.

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I loved the v1 for this reason, the larger size should add the required reliability that for some was missing in the v1

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