2.28+ App Release (Take 2!) - 3/7/22

Alright! We fixed the bugs we found and Wyze app 2.28+ is releasing with Cam Plus Lite support and thumbnail Events for compatible cameras today!

Versions:

  • iOS: 2.28.2
  • Android:2.28.1.109

In case you missed it, the previous Name Your Price feature that provided Person Detection for Wyze Cam v2 and Pan has been adjusted and rolled out to more customers and devices as Cam Plus Lite! Here are some key changes:

  • Eligible cameras now include all current Wyze camera types other than video doorbells
  • We’ll recommend a payment amount based on devices but you can still set it to $0
  • You’ll be able to enroll compatible devices in the future as well even if you don’t own them yet
  • Cameras that do not have a subscription such as Cam Plus Lite will be automatically transferred to a Basic Plan that includes thumbnails for Events instead of video clips

The app will be available for people starting tonight. But if you are otherwise having trouble enrolling in Cam Plus Lite, please don’t hesitate to reach out to Wyze Customer Support!

Read our Release Notes:

7 Likes

I updated to 2.28.2 on my iPhone. Now the app is named WyzeBeta.

4 Likes

I can confirm that. Take 3? :neutral_face:

4 Likes

I can confirm this as well. App now says WyzeBeta.

1 Like

I have subscribed to cam+ lite but cannot turn on 12 seconds cloud recording with latest app. Just got a list of my cams. Nothing happen when I clicked the cams.

2 Likes

I can confirm this too, on my iOS app at least. The "Cam Plus Lite (PD Legacy)’ menu item has disappeared from the Account tab, apparently replaced by a “Cam Plus Lite” tab under the Services menu item. However, when you go there and tap the “Manage” button all it does is tell you to go to the website to manage your subscription. There are no off/on switches.

2 Likes

Botched update, android version converts all events to images and sets the default to image. You have to manually adjust each camera to get video again.

3 Likes

All my events since the update are also only still pics. Not videos. IOS here.

Edit…Now video events are an “upgrade” that requires a Cam Plus? WTH?

1 Like

I know. But there is no switch to turn on cloud video recording for the cams.

same for android version.

Oh my, you’re right. You have to call up each individual camera now under it’s “Event Recording” settings item, and when you switch to “Video” from “Image” it tells you need Cam Plus (shouldn’t be true)! Hope this gets fixed soon, lol.

Also, going from one page for this to 100 different pages if you have 100 cameras is a terrible change.

3 Likes

Event and Notification settings for Person Detection under Cam Plus Lite have now been moved to your cam’s settings (where they belong):

3 Likes

Sounds like I should wait to update.

1 Like

I was basically forced to update. I couldn’t see any events until I did it. They would be captured but you couldn’t view them.

I’m having the same problem, was forced to update the iOS app and now only still pics show up, no videos. The app is labeled WyzeBeta. I think the wrong version of the app got uploaded to their servers for us to download.

I had previously enrolled in Cam Plus Lite. Now the app says to see any videos I have to pay for Cam Plus.

Please fix ASAP.

1 Like

I just upgraded my Samsung Galaxy Tab A to 2.28.1.109 from whatever the last major app was. Now, when I open the Events page the app instantly crashes and drops off the screen entirely. I have to restart the app to get back to other functions. Everything related to Events was working fine before this upgrade (that I foolishly made.) I have CamPlus on 4 of 5 cameras. Is it possible for me to revert back to an earlier version that WORKS? I am really dependent on Events and this is a major downside if I can’t use it …

7 Likes

Thanks! Just clicked to select video recording for all my 40+ cams one by one. Previous one page cam+ lite control set up is much more convenient. Looks like the new set up is meant to discourage users to record 12 seconds videos.

Time for a new camera system.

1 Like

Exactly the same issue with my Samsung Galaxy Tab S6. When I open the events screen, the app crashes. Running Android Version 11. WTF Wyze Guys?

3 Likes