Hi Beta testers,
Today we have 2.10+ beta app to test. Here is the release note.
Added support for the Emergency Button (beta)
Improved Wyze Lock geofencing
Improved UI for Wyze Band and Scale
Suggest test area:
Auto-unlock for Wyze Lock
iOS camera connectivity
Here is the introduction for Emergency Button (beta):
With this version, we are introducing a new feature called Emergency Button. This new feature is allowing you to reach out to a monitoring center in case you are experiencing an emergency and need first responder team dispatch at the address specified.
The new service called Emergency Button would allow you to define different locations through an address and assign devices to that location.
On each of the devices marked, an extra button will show up at the top that would allow creating an alert when an emergency arises. Creating an alert in the app will start the emergency process with our monitoring center. The registered phone for the account will then be contacted via SMS to assess the emergency and dispatch the proper services (police, fire department or EMS).
The user has the ability to cancel the alert through SMS or directly through the app by pushing the cancel button on the alert. A pin number, chosen at setup time, will be required for the cancellation.
The version that we will make available to you for testing will work against a “sandbox” environment. This means that the alert will be created and you will be receiving an SMS but the process will stop there. You will not be put in contact to the actual monitoring center. This means three very important points:
1 - Do NOT use that feature for real emergency!
2 - You can create as many alerts as you want without having the police dispatch at the location(s) that you use.
3 - You must cancel the alert yourself.
As part of the testing, you should try to map your scenario but we would like you to also create a second or third location to see how the emergency services work in the case of a shared device that is in a location that has enrolled for an emergency.
Information collected from the user and stored by Wyze
We are collecting the address of every location and the devices that are present at that location. If the user has not enabled 2FA, we will also be collecting a phone number and if the phone number is able to receive SMS.
When the user is creating an alert, we are collecting their location, IP address, and phone identification.
Information passed to Noonlight
Outside of an alert, no information is passed to Noonlight. They are not aware of the existence of the user. The registration to the service is fully handled by Wyze.
When an alert is triggered, the call to Noonlight is performed. We are passing the following information as part of the call:
User Id, the US Address of the location the device is associated with, the GPS coordinate of the address, the phone number of the user that is registered with the account and has been confirmed at the beginning of enrollment to the HES service, and the pin code that has been set for canceling an emergency call.
In the case of an event being the source of an alarm (the user pushed the button from the event page), then all the information about the event will be pushed. This includes the type of device, the time of the event, and the nature of the event.
If you have any emergency button question please ping [Frederik Delacourt], he is our emergency button PM. Thanks!